Staff Adoption in 1 Month of Use
Reduction in Non-Emergent Family Calls
Increase in Client to Caregiver Retention
As a growing home care franchise with over 100 caregivers, Sandi Heintz, CEO and owner at Right at Home Northwest Houston, knew her team needed a better way to communicate and support their staff and families. With phone calls and notes in binders as the primary methods for communicating, the office staff was spending many hours fielding non-emergent calls from families and caregivers. As a result, little was left for other important work, such as clinical discussions with care partners and training caregivers.
These challenges only increased when the pandemic arrived. Families of clients with complex care needs were anxious about the ongoing wellness of their loved ones and sought regular updates. This then put pressure on caregivers to share their personal numbers with families.
It became apparent by March 2020 that they needed an office-approved communication tool that was easy to use and would enable the team to provide ongoing peace of mind to families while reducing pressure on their office staff to handle non-emergent calls. They needed to efficiently close the loop on all communications related to a client's care.
The search for a solution to their communication challenges led them to SparxConnect. Along with being HIPAA-compliant, SparxConnect was also very easy to use and allowed for each client to have a dedicated care circle that would facilitate communication and collaboration between the care team and family members.
In addition to connecting caregivers with families, it also increased the cooperation between the office and care team members.
"We have two customers — our care team, and our clients. If we don't give our care team what they need to succeed professionally and personally, then we have failed. SparxConnect is that tool that helps our caregivers feel empowered."
- Sandi Heintz, CEO and Owner at Right at Home Northwest Houston
Within their first year of using SparxConnect, the Right at Home team has:
"The families love SparxConnect — especially those who live far away from their loved ones. The son of one of our clients has told us that SparxConnect is what has set us apart from other providers."
- Melissa Drews, Care Manager at Right at Home Northwest Houston